Returns & Exchanges
At Pothys, we strive to ensure your complete satisfaction with our ethnic wear collections. If you are not entirely happy with your purchase, you can return or exchange eligible items within 7 days of delivery.
Initiate Request
Visit the 'My Orders' section on our website or contact our customer support team to initiate a return or exchange request within 7 days of receiving your package.
Quality Check Preparation
Ensure the garment is unused, unwashed, and has all original tags, silk marks, and packaging intact to qualify for a successful return verification.
Pickup and Inspection
Our logistics partner will collect the item from your doorstep, after which our quality control team will inspect the product to ensure it meets our return standards.
Refund or Exchange Processing
Once approved, refunds will be credited to your original payment method within 7-10 business days, or your exchanged item will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing