Frequently Asked Questions
Everything you need to know about shopping with Pothys.
What types of silk sarees are available at Pothys?
Pothys offers a wide range of authentic silk sarees, including traditional Kancheepuram Silk, Samudrika Pattu, Vastrakala, and soft silk varieties, each crafted with premium quality yarn and intricate designs.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery timelines vary depending on the destination country and are calculated at the time of checkout.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking ID. You can use this ID on our logistics partner's website to monitor your shipment.
What is your return and exchange policy?
We accept returns for damaged or defective items within 7 days of delivery. The product must be unused, in its original packaging, and with all tags intact to be eligible for a refund or exchange.
Are the colors shown on the website accurate?
We strive to display product colors as accurately as possible. However, due to photographic lighting and different screen resolutions, there might be a slight variation between the actual product and the image.
What payment methods do you accept?
We accept a variety of payment options including Credit/Debit Cards, Net Banking, UPI, and popular mobile wallets. For international orders, we accept major international credit cards and PayPal.